Standard Rate Number: Our client service line is a standard business rate number, not a premium rate service.

• Calling from Finland: Charges are based on your operator's standard local network charge (pvm) or mobile charge (mpm).
• International Calls: Calls from outside Finland are charged at your network provider's standard international rates.

Upon Connecting: You may hear automated service prompts in Finnish and English.

Voicemail Protocol: If our lines are busy, please leave a voicemail. State your contact details clearly and indicate your preferred time window for a callback. We will return your call or email as soon as possible.

Our client services team monitors the inbox continuously.

Best Practices for Secure Communication:

• Confirmation: If your matter is urgent or time-sensitive, we recommend following up your email with a brief telephone call to ensure immediate receipt.
• Attachments: Please explicitly mention in the body of your email if you have included attachments.
• Encryption: If you are using secure mail or end-to-end encrypted messaging, please notify client services via telephone to ensure the protocols are matched on our end.

• Established Clients: For active engagements, established clients may be provided with dedicated, secure communication channels (such as encrypted apps) as defined in the engagement agreement.
• Initial Enquiries: For general questions, requests for proposals (RFPs), or preliminary discussions regarding our services, the primary points of contact remain our client service email and telephone line.
• Postal Mail: For security reasons, our physical address for courier deliveries or registered mail is not published online. Please contact client services to obtain the appropriate mailing details.